North Fond du Lac Public Library

QBQ!, the question behind the question : practicing personal accountability at work and in life, John G. Miller

eng

no index present

non fiction

QBQ!

880638422

John G. Miller

the question behind the question : practicing personal accountability at work and in life

Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability

Author's note -- What ever happened to... -- A picture of personal accountability -- Making better choices -- QBQ! The question behind the question -- Don't ask "why?" -- The victim -- "Why is this happening to me?" -- "Why do we have to go through all this change?" -- "Why don't they communicate better?" -- Don't ask "when?" -- Procrastination : the friend of failure -- "When will we get more tools and better systems?" -- "When are we going to hear something new?" -- Don't ask "who?" -- A poor sailor blames the wind -- Silos -- Beat the ref -- "Who dropped the ball?" -- Ownership -- The foundation of teamwork -- Making accountability personal : All QBQs contain an "I" -- I can only change me -- "He didn't, I did" -- "When will others walk their talk?" -- An integrity test -- The power of one -- A QBQ twist -- Will the real role models please stand up! -- Practicing personal accountability : all QBQs focus on action -- The risk of doing nothing -- "Thanks for shopping at the Home Depot!" -- Leaders at all levels -- The cornerstone of leadership -- Accountability and boundaries -- A great list of lousy questions -- The spirit of the QBQ -- Wisdom -- We buy too many books -- A final picture -- The motor of learning

Question behind the questionPracticing personal accountability at work and in life